Acceptance of terms
These Terms of Service (“Terms”) are a binding agreement between you and Zyloo Labs (“Zyloo”, “we”, “us”). By signing in, generating an API key or sending a request through our gateway you confirm that you have read these Terms and accept them in full. If you do not accept them, do not use the service.
The service
Zyloo provides an OpenAI-compatible API gateway that forwards requests to third-party AI model providers. We do not train or host the underlying models — we route, meter and bill the requests. The list of supported providers and pricing on the Models page may change without notice as upstream providers add, remove or reprice their models.
Accounts & API keys
- You must be at least 13 years old (16 in the EU) and legally able to enter into a contract.
- You are responsible for everything that happens under your account, including all requests sent with your API keys.
- Keep your keys secret. Rotate them immediately if you suspect they have leaked.
- One person or entity per account. Sharing accounts to circumvent rate limits is prohibited.
Acceptable use
You agree not to use Zyloo to:
- Generate content that is illegal, sexually exploitative of minors, or designed to incite violence.
- Build malware, phishing kits, spam infrastructure or surveillance tooling targeted at private individuals.
- Reverse engineer, scrape or attempt to extract the weights of any underlying model.
- Resell raw API access in a way that materially conflicts with our pricing or that of upstream providers.
- Bypass rate limits, abuse welcome credits or interfere with the integrity of the platform.
Upstream providers also impose their own usage policies, which apply on top of ours. Violating either set of rules may result in immediate suspension.
Credits & billing
- Zyloo runs on a prepaid credit model. You top up your wallet, requests draw it down at the rate published on the Models page at request time.
- Welcome credits are promotional and have no cash value. We may revoke them in cases of abuse.
- Credit balances are non-refundable except where required by law or at our sole discretion.
- Pricing and free quotas may change with at least seven days notice posted on the Models page or sent by email.
Third-party models
When you send a request, it is forwarded to the upstream provider you selected. Their terms, content policies and availability commitments apply to the request once it leaves our infrastructure. We do not guarantee the accuracy, safety or fitness for purpose of any model output.
Intellectual property
The Zyloo dashboard, gateway, documentation and brand are owned by Zyloo Labs and protected by intellectual property law. Nothing in these Terms grants you any right to our trademarks, logos or source code. The OpenAI-compatible interface is a shape we conform to — not a license to redistribute their tooling.
Your content
You retain all rights to the prompts you send and the completions you receive. We do not claim ownership over them and we do not use them to train any model. We only handle them long enough to forward the request and return the response, as described in our Privacy Policy.
Warranties & disclaimers
The service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or free of harmful components.
Limitation of liability
To the maximum extent permitted by law, Zyloo's aggregate liability for any claim arising out of or related to the service will not exceed the greater of the amount you paid us in the three months preceding the event giving rise to the claim, or one hundred US dollars. We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or business interruption.
Termination
You may stop using Zyloo and delete your account at any time from the dashboard. We may suspend or terminate access if you breach these Terms, expose us to legal risk, or fail to pay amounts due. Sections that by their nature should survive termination — intellectual property, disclaimers, liability and governing law — will continue to apply.
Changes to these terms
We may update these Terms when our service or the law evolves. Material changes will be announced on this page and, for significant changes, by email to active users. Continued use of the service after a change means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the jurisdiction in which Zyloo Labs is incorporated, without regard to conflict of laws principles. Disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer protection rules in your country give you the right to bring a claim locally.
Contact
Questions about these Terms? Email legal@zyloo.io.